Get support
If you have any questions, feel free to contact our support via chat or email. All support materials on our website are completely free of charge.
If you encounter any challenges with Xena or have questions about how to use some of Xena's features, our skilled support team is ready to assist you. You can also seek help from our many helpful articles.
Online Help in Xena
If you need help within Xena, simply click on the question mark at the top of the screen and select 'Show help.'
Xena will now display which parts of your current screen have articles in Xenapedia. Click on the question mark for the function you want to learn more about, and the article will appear instantly.
You can also use the Ctrl key while clicking to open the article in a new tab. This way, you can have the article open while continuing to work in Xena.
Support Page
On our support page, you can find links to all our help articles, read about our biweekly news updates, and find a link to the system status.
Getting Started Guide
If you are a brand-new user of Xena, you can go through our 'Getting Started' guides that provide step-by-step instructions on tasks such as setting up your personal Xena account and your first bookkeeping.
Personal Support
You can contact us through online chat or email. Our support is available from 8 am to 4 pm, Monday to Thursday, and 8 am to 2 pm on Fridays. We strive to respond to written inquiries as quickly as possible, but e cannot guarantee immediate answers or availability at specific times.
To chat with the support team, simply click on the question mark at the top of the screen and select 'Write to support.'
You can also send an email to our support. Learn more about our support on EG's website.
We assist you with using EG Xena, but we do not provide guidance on accounting or running your business. We can explain how bookkeeping works, but we do not handle bookkeeping for you.
We can explain how the features are used, but we do not perform tasks for you. If you need help with bookkeeping, invoicing, or other practical matters, you should contact an accounting firm or your accountant.
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