Built-in support features

Xena has a built-in support feature to assist you finding the help you need.

We have filled Xena with help articles that you can access whenever and wherever you need them.

Here's how to activate the support tool:

1. Open the screen you need help with.
2. Click on the question mark (?) located on the right side of the top bar.
3. Select 'Show Help.'

Now, a question mark will appear on all areas/fields that contain a link to a guide.

 

By clicking on the question mark, you can view the guide in a small pop-up window in front of your screen.

If you wish to open the guide in a separate window, press the Ctrl key and click on the question mark.

 

 

Inquiries to Xena support

Xena is designed to be straightforward to use, allowing you to utilize the system without requiring extensive introduction. If you find it difficult to use, then we haven't done a good enough job.

If we are to improve our guides, we depend on your feedback as well. You are always welcome to send a message to our support directly from Xena by clicking on the question mark in the top bar and selecting 'Write to support.'

We will respond to your written inquiries as quickly as possible within our opening hours.

 

What kind of help can I get?

We assist with using the Xena product, but we do not provide guidance on accounting or running your business.

We can explain how to do bookkeeping, but we won't do the bookkeeping for you.

We can explain how to use the features, but we won't perform the tasks for you.

 

Can I get online help on my screen?

Most support questions can be answered without the need to see your data.

However, sometimes it may be necessary to see what you are seeing to provide the best possible help. In such cases, we will call you.

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