Skip to content

How can we help you?

Overview

Clear Cookies and Website Data

To ensure an optimal experience with Xena, it may be helpful to periodically clear cookies and other website data.

If you encounter issues such as:

  • Difficulty logging in
  • Issues generating or downloading reports
  • Searches that don't work
  • General slow performance

it may be a good idea to clear the stored data in your Chrome browser.

How to Clear Browser Data on PC

Here are the steps to clear your browser data on a PC when using Chrome:

  1. Log out of Xena.
  2. Use the shortcut Ctrl + Shift + Del.
  3. In the window that opens, select Always as the time range.
  4. Check Cookies and other site data, and click Clear data.
  5. Log back into Xena.

Ryd browserdata i chrome browser

How to Clear Browser Data on Mobile

To clear browser data on a mobile device while using Chrome and logged into Xena, follow these steps:

  1. Log out of Xena.
  2. Open the Chrome menu by tapping the three dots.
  3. Select History, then Clear browsing data.
  4. Choose Always as the time range.
  5. Check Cookies, site data, and tap Clear browsing data.
  6. Log back into Xena.

 

Note:

If the issues persist, it may be necessary to clear additional data. Follow the same steps above, but also select the option to delete cached images and files.

Updated